Contact Higher Logic Support
Here at Higher Logic Support we are committed to providing the help you need to meet your business objectives and drive the most value from your Higher Logic solutions. It is our mission to create an excellent customer experience! The Higher Logic Support Team will now be your point of contact for questions, supplementary resources and support-related issues. Please review the following information about how to navigate our multiple resources and receive support, and action items to follow up on.
What if I can’t find what I’m looking for on HUG?
Please visit the Support Center
or email below to log a case:
You will have the opportunity to search our knowledge base of related resources, then submit a ticket if you cannot locate an answer. Once a case is submitted, a member of our Support Team will be happy to assist you.
What if my site is down and completely inaccessible?
Please check that your internal internet connection is working and others within and outside of your organization also cannot access the site. If your internet is working and no one can access the site, please email firstname.lastname@example.org
and one of our Support, Development or Executive team members will respond to you as soon as possible. Please ONLY use this email if your site is inaccessible.